ban88 Q&A Centre

In Baccarat, you bet on either the Player or the Banker side. The hand closest to 9 wins. The dealer settles bets based on card values, so players do not need to make any decisions about drawing cards. ban88's live tables offer a Bengali chat feature.

Roulette has two main types of bets — inside bets (on one or a few specific numbers) and outside bets (red or black, odd or even, 1–18 or 19–36). Inside bets have a lower chance of winning but higher payouts. ban88 offers both European and American variants.

Yes, absolutely. ban88's live casino runs directly in a mobile browser — no separate app download needed. Even on a smaller screen, the live stream, chip picker, and chat feature all work fully. Just make sure you have a stable internet connection.

At ban88, table game bet limits vary by table — there are low-limit tables for smaller budgets and high-roller tables for experienced players. You can see the set limits when choosing a table from the lobby. It is a good idea to check the limits before sitting at any table.

Teen Patti is a three-card game where you win by building the best hand — similar to poker but simpler. Andar Bahar is completely different: the main objective is to guess which side (Andar or Bahar) will match the middle card. Both games are available in ban88's live section with Ezugi dealers.

The minimum withdrawal amount at ban88 is ৳500. This same limit applies to all four methods — bKash, Nagad, Rocket, and Upay. Withdrawal requests below this amount will not be accepted, so confirm your balance before requesting a withdrawal.

For security, withdrawals must always be made to a wallet registered in the player's own name. If the wallet name does not match the account holder's name, the payment may be held and verification may be required. Withdrawals to third-party wallets are not supported.

Funds typically arrive in your wallet within 1 hour of submitting a withdrawal request. However, once identity verification (KYC) is completed on your first withdrawal, subsequent withdrawals will go through more smoothly. If processing is delayed, contact live chat right away.

To withdraw winnings earned from a bonus, you must first meet the wagering requirement. For example, if you receive a ৳1,000 bonus, you need to wager ৳1,000 × 20 = ৳20,000 — this amount is calculated on the bonus only, not the combined total of deposit and bonus. Bonus winnings become withdrawable only after the requirement is fulfilled.

At ban88, every player can set their own daily, weekly, or monthly deposit limit directly from their account settings. This is an effective way to stay within budget. Lowering a limit takes effect immediately; increasing a limit is subject to a review period.

You can reach ban88's 24/7 live chat for direct help in Bengali, or email [email protected]. For professional support, you can also contact Kaan Pete Roi or the national mental health helpline.

Watch for these warning signs: spending beyond your budget, repeatedly playing to chase losses, losing focus on family or work, or being unable to stop playing — these are signs of problem gambling. In such situations, contact ban88 support.

No. ban88 is for those aged 21 and above only. Age is verified during registration and identification may be requested if there is any doubt. Protecting minors is a core pillar of our responsible gambling policy.

Yes, ban88 offers both cooling-off (temporary break) and self-exclusion (permanent exclusion). With a temporary break, account access can be paused for a set period, while self-exclusion deactivates the account for the long term. Contact support for either option.

The welcome bonus has a set expiry period that begins counting from the day it is activated. If the wagering requirement is not met before it expires, the bonus balance may be cancelled. Read the offer's terms and conditions or ask support for the exact validity period.

Yes, if wagering has not yet started, you can request a bonus cancellation through support. However, once bets have been placed using the bonus funds, cancellation becomes complicated. Make sure the terms suit your plans before accepting a bonus.

The welcome bonus is added automatically when you make a deposit after opening an account for the first time. You receive a 100% bonus on your first deposit, up to ৳10,000. For example, depositing ৳1,000 gives you a ৳1,000 bonus — making your total balance ৳2,000. And for a ৳22,000 deposit, the bonus will be ৳10,000, making the total ৳32,000.

A wagering requirement means how much you need to bet before you can withdraw bonus funds. At ban88 this is 20 times, but the calculation is based on the bonus amount only — not the combined deposit and bonus. Example: ৳1,000 bonus × 20 = ৳20,000 must be wagered before bonus winnings can be withdrawn.

Bonus bets count as wagering in most slots and live casino games, but some games may contribute less or not at all. Read the full bonus terms or ask the support team to find out exactly how much each game contributes.